Old Navy Reviews

I had the worst experience with Old navy. I made an order and waited two months just to realize the order was returned to Gap (connected company). They didn't deliver as "UPS couldn't find my apartment number" even if there is my name on the buzzer of course. After that GAP didn't bother to send me email that the order was shipped back and even didn't bother to REFUND my money. So one month after they shipped the order back (and I was checking the tracking number meanwhile) I found out all of this. GAP customer support said they are sorry and offered 20% off for my next purchase! And that's not the end. I tried to apply 20% code for the next purchase and the code DIDN'T WORK. So there will be no new purchase at Gap, Old Navy and Banana Republic ever.

Order 3 weeks ago, still say 4 more days until delivery. I have never seen such slow shipping! This is not a store or wearhouse issue, it's a shipping contract choice! I'll never buy from them again! People don't want to wait this long when other stores get you your item in less than a week. Not to mention items when on sale since I purchased. Ridiculous Old Navy!

I ordered 18 items from Old Navy! Eighteen! ONE item arrived one time.
I called customer service SEVERAL times, only to be blown off and treated awful. Customer service... I don't think so. I will never purchase from Old Navy again. There are too many other options out there to receive such horrible service, Old Navy!

I absolutely love old navy. They have great quality clothes for a great price. They are so comfortable and I could wear them non stop. I have nothing bad to say about this company.

This is the hint that no one works at Old Navy, you get no response from a review. Don't buy from this company garbage

I am a loyal old navy customer, I mean hundreds of dollars a year. Well, I go to make a return and was denied, I used 3 different ID's and they were all denied. They won't even give you store credit! So, I had to call the 3rd party company who kept denying my return and I have to have a receipt (lost it) so now I'm stuck with $115 of clothes that don't fit. I will not be shopping at my favorite store again. Buyer beware!

For more than 7 years I'm a good customer in any Old Navy shop in the States wherever I have a stop-over on my travels between Europe and Central America- with the virus I could not fly through the States anymore and as actually I found a company that is shipping containers to Central America, where I live, I started to test this company first- now after some shipping I did the big purchasing with my US debit card - many well-know companies, but also small shops. Of course I also shopped in the Old Navy website and found 13 clearance articles last night, made the payment through my debit card - everything seemed to be fine, payment went through. It was important, that the shipment would arrive in Texas with the freight company before Friday, February 12 - that's why I had agreed to pay 7.00US$ for the shipping and waive the free shipping.

Today the very big disappointment - Old Navy had cancelled my order because they guessed a fraudulent use of my card. They just kicked me out without trying to solve! I called the research department from here my local phone (as they charge less for calls to the US). All together I had 3 calls - talked more than 30 minutes to 3 different agents, spent at least 20.00$ in calls - just for nothing!

The agents tried very hard - my first contact tried everything, verified my card details and billing address and she could verify - why did their sales department not take these 2 minutes time and try the same? - This is ZERO customer appreciation!

So she had verified my card information, but as I do not have an American phone number then asked me to place my order again and use my Paypal account. I tried to place the order again and had to figure out, that 10 of my 13 items were not available anymore- this is so embarrassing -Old Navy instead of contacting me and make me verify my account just cancel my order? This is extremely rude - I'm missing words! - But I was still positive, tried to order the 3 remaining items and added 2 more items and went onto the payment option "Paypal", signed in and got the message, that Old Navy was only accepting Paypal accounts registered in the US - what an embarrassing next experience! Unbelievable in times of global businesses!

I did still not give up and called the research department a third time and the lady asked me to place the order again and use my card - she could monitor my order, could then waive the shipping cost and blablabla - I tried this and now your system does not like anything in my order, because as soon as I click "review your order" it will not continue anymore. I tried with a second card - NOTHING!

Once again - I'm so very much insulted, embarrassed, frustrated and really upset now, about the behavior of Old Navy - I'm missing words to describe! Having spent so much time and money just because this company just cancel orders whenever they're happy to do - this is NO customer appreciation at all - NONE! I'm shocked - I always bought for my Grand child and my daughter - I even bought for poor people in my village to give them clearance articles for free - and now I had to deal with such a rude "kicking me out" of my already paid order - that's absolutely rude and unacceptable- I'm sorry to have to say this - I'll NEVER ever set a step into any Old Navy shop anymore - I'm not supporting this kind of behavior!

Shame on Old Navy

I have become fan of their quality. Oldnavy provides perfect quality products.

The delivery was on time and each product delivered was in perfect condition as expected.

Very disappointed in Old Navy this year. I ordered my gifts on December 5th and they didn’t arrive. Called yesterday and they were overnighting my sons gifts which are now scheduled for Monday. Huge Christmas fail and so disappointed as you were the bulk of his gifts.

I paid for two day shipping. Well I am still waiting. Won't never order nothing else for Christmas.

Terrible customer service and horrible cancellation policies! Do Not order online from here! Website glitched and processed my order twice, immediately called in minutes and was told they were unable to cancel. Now items are on the way by Dec. 11th and customer support says I had to wait and return before getting refund. That means I tried to cancel immediately but will now have to wait weeks to get the money back in my account. Save your time and shop on Amazon!